[LIM3][Dedicated Servers] - Racks LIM0309A03C - LIM0309A03B - LIM0309A03A Incident notification

Incident Report for Bare Metal Cloud

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers located in racks LIM0309A03B and LIM0309A03C are no longer impacted by the incident.
Some servers in rack LIM0309A03A are still unavailable.
Also, vRack network is unavailable for all servers located in rack LIM0309A03A.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 30, 2026 - 20:45 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific LIM3 region.

Here are some supplementary details :

Start time : 30/09/2026 19:40 UTC
Impacted Service(s) : All servers in the racks LIM0309A03C - LIM0309A03B - LIM0309A03A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 30, 2026 - 19:48 UTC

This incident affects: Dedicated Servers || Global Infrastructure (LIM).