[SBG5][Dedicated Servers] - Rack SBG0505B04A Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 23/03/2026 09:14 UTC
End time : 23/03/2026 12:11 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 23, 2026 - 12:53 UTC

Update

We have determined the origin of the issue affecting our Dedicated Servers offer in rack SBG0505B04A.

Here are some supplementary details :

Start time : 23/03/2026 09:14 UTC
Impacted Service(s) : Some servers in the rack SBG0505B04A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in SBG0505B04A.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Mar 23, 2026 - 10:56 UTC

Identified

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack SBG0505B04A.

Here are some supplementary details :

Start time : 23/03/2026 09:14 UTC
Impacted Service(s) : Some servers in the rack SBG0505B04A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in SBG0505B04A.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 23, 2026 - 09:14 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).