[RBX8][Dedicated Servers] - Rack R809R24 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R809R24 has been resolved.

Start time : 30/07/2026 08:43 UTC
End time : 30/07/2026 14:42 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 30, 2026 - 15:08 UTC

Identified

We have new information regarding this incident that affected your service(s).

Please find below an update on the situation:

Update : The power has been restored to the rack. Most servers are now operational.
Our team is working to fix the remaining servers

We will keep you updated on the progress of this incident.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 30, 2026 - 11:43 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the RBX8 region.

Here are some supplementary details :

Start time : 30/07/2026 08:43 UTC
Impacted Service(s) : All servers in the rack R809R24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 30, 2026 - 09:03 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).