We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.
Start time : 09/04/2026 11:40 UTC End time : 09/04/2026 16:27 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 09, 2026 - 16:29 UTC
Update
Please find below an update on the situation:
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 09, 2026 - 16:06 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack RBX0840F01A.
Here are some supplementary details :
Start time : 09/04/2026 11:40 UTC Impacted Service(s) : Some servers in the rack RBX0840F01A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 09, 2026 - 12:13 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).