We are pleased to inform you that the incident affecting our Storage and Backups has been resolved.
Start time : 05/09/2025 02:25 UTC End time : 05/09/2025 12:54 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 05, 2025 - 13:24 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backup Storage offer on the specific Geographical zone RBX.
Here are some supplementary details :
Start time : 05/09/2025 02:25 UTC Impacted Service(s) : We have a malfunction on SSL Certification for several FTPBACK / Backup Storage offers. Customers Impact : Some customers may face some diffulties to connect their services with the SSL connexion. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 05, 2025 - 10:25 UTC
Investigating
We are currently experiencing an event affecting our Storage and Backups offer in the Rbx geographical zone..
Start time : 05/09/2025 02:25 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 05, 2025 - 10:17 UTC
This incident affected: Storage and Backups || Backup Storage (RBX).