[WAW1][Dedicated Servers] - Racks W17A14 and W17A15 Incident Notification.

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/12/2025 22:53 UTC
End time : 06/12/2025 23:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 06, 2025 - 23:41 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks W17A14 and W17A15.

Here are some supplementary details :

Start time : 06/12/2025 22:53 UTC
Impacted Service(s) : All servers in the racks W17A14 and W17A15 are temporarily unavailable.
Customers Impact : All the customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 06, 2025 - 23:04 UTC

This incident affected: Dedicated Servers || Global Infrastructure (WAW).