We are pleased to inform you that the incident affecting our has been resolved.
Start time : 10/09/2025 11:46 UTC End time : 10/09/2025 18:30 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2025 - 19:15 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the servers in rack R832A08 are no longer impacted by the incident. Ongoing Actions : Our teams are currently working on the last impacted servers.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2025 - 16:58 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Servers in rack R832A08 are temporarily unavailable again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2025 - 15:34 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the servers in rack R832A08 are no longer impacted by the incident. Ongoing Actions : Our teams are currently working on the last impacted servers.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2025 - 13:40 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the rack R832A08
Here are some supplementary details :
Start time : 10/09/2025 11:46 UTC Impacted Service(s) : All servers in the rack R832A08 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2025 - 12:25 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in rack R832A08.
Start time : 10/09/2025 11:46 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2025 - 12:14 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).