[RBX8][Dedicated Servers] - Rack R822R04 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 16/04/2026 12:35 UTC
End time : 17/04/2026 02:46 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2026 - 02:47 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most servers are now operational and accessible by customers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 16, 2026 - 19:36 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R822R04.

Here are some supplementary details :

Start time : 16/04/2026 12:35 UTC
Impacted Service(s) : Some servers in the rack R822R04 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 16, 2026 - 14:16 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).