We would like to inform you that the incident on the Dedicated Servers offer in the specific rack B710B14.has now been resolved.
Here is detail for this incident : Start time : 12/05/2025 23:56 UTC End time : 13/05/2025 00:20 UTC
We thank you for your understanding and patience throughout this incident.
Posted May 13, 2025 - 00:28 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the rack B710B14.
Here are some supplementary details : Start time : 12/05/2025 23:56 UTC Impacted Service(s) : Public Network is temporarily unavailable in the rack B710B14. Customers Impact : Customers are temporarily unable to access their Public Network located in the specified rack. Root Cause : This incident is caused by an network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 13, 2025 - 00:11 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack B710B14. Start time : 12/05/2025 23:56 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 13, 2025 - 00:07 UTC
This incident affected: Dedicated Servers || Network (BHS).