[LIM3][Dedicated Servers] - Rack LIM0314B03B incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 17/04/2026 05:46 UTC
End time : 17/04/2026 07:23 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2026 - 08:25 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2026 - 06:15 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack LIM0314B03B.

Here are some supplementary details :

Start time : 17/04/2026 05:46 UTC
Impacted Service(s) : All servers in the rack LIM0314B03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2026 - 05:54 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).