Start time : 27/11/2023 15:08 UTC End time : 27/11/2023 19:02 UTC Root cause : The incident was due to a defect in the public switch. Our technical teams resolved the issue. All impacted services are now operational.
Posted Nov 27, 2023 - 19:08 UTC
Update
The replacement of the public switch is still in progress. We would like to assure you that we are doing everything we can to resolve this situation as quickly as possible.
Posted Nov 27, 2023 - 18:04 UTC
Identified
Our teams replace the public switch
Posted Nov 27, 2023 - 15:36 UTC
Investigating
Start time : 27/11/2023 15:08 UTC Service impact : Servers in the rack L101B07 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Nov 27, 2023 - 15:35 UTC
This incident affected: Dedicated Servers || Network (LIM).