[RBX8][Dedicated Servers] - R822R10 incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack R822R10 has been resolved.

Start time : 21/01/2026 06:50 UTC
End time : 21/01/2026 17:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 21, 2026 - 17:01 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers are now operational again.
Ongoing Actions : Our teams are mobilised to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 21, 2026 - 09:30 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific racks R822R10.

Here are some supplementary details :

Start time : 21/01/2026 06:50 UTC
Impacted Service(s) : Some servers in the racks R822R10 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 21, 2026 - 07:13 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).