[WAW1][Dedicated Servers] - Rack WAW0107A05C

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack WAW0107A05C has now been resolved.

Here is detail for this incident :
Start time : 30/04/2025 06:29 UTC
End time : 30/04/2025 08:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 30, 2025 - 08:14 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack WAW0107A05C.

Here is detail for this incident :
Start time : 30/04/2025 06:29 UTC
Impacted Service(s) : Some servers in rack WAW0107A05C are currently unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 30, 2025 - 06:54 UTC

This incident affected: Dedicated Servers || Global Infrastructure (WAW).