[RBX8][Dedicated Servers] - Rack R802R06 Incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 28/02/2026 11:59 UTC
End time : 28/02/2026 13:22 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 28, 2026 - 13:23 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams have identified the source of the incident and restored service to the vast majority of servers.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are mobilised to fix the remaining affected servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 28, 2026 - 12:38 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R802R06.

Here are some supplementary details :

Start time : 28/02/2026 11:59 UTC
Impacted Service(s) : All servers in the rack R802R06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 28, 2026 - 12:09 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).