We would like to inform you that the incident on the rack R807L20 has now been resolved.
Here is detail for this incident : Start time : 29/10/2025 05:42 UTC End time : 29/10/2025 11:20 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Oct 29, 2025 - 11:28 UTC
Update
Please find below an update on the situation: Impacted Service(s) : IPMI (Intelligent Platform Management Interface) is unreachable in the rack R807L20. Customers Impact : Customers are temporarily unable to access and use their IPMI access in the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2025 - 06:55 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the rack R807L20.
Here is detail for this incident : Start time : 29/10/2025 05:42 UTC Impacted Service(s) : Some servers in the rack R807L20 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2025 - 06:34 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX) and Dedicated Servers || Network (RBX).