[RBX8][Dedicated Servers] - Rack R807L14 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 17/10/2026 04:13 UTC
End time : 17/10/2026 07:12 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 17, 2026 - 07:13 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the RBX8 region.

Here are some supplementary details :

Start time : 17/10/2026 04:13 UTC
Impacted Service(s) : vRack network is temporarily unavailable in the rack.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 17, 2026 - 04:20 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).