[SBG5][Dedicated Servers] - Rack SBG0506A01A incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.

Please find the details of this incident below :

Start time : 28/10/2026 12:52 UTC
End time : 28/10/2026 13:25 UTC
Impacted Service(s) : Some servers in the rack SBG0506A01A were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their servers located in the rack SBG0506A01A.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 28, 2026 - 14:19 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack SBG0506A01A in SBG5 region.

Here are some supplementary details :

Start time : 28/10/2026 12:52 UTC
Impacted Service(s) : Some servers in the rack SBG0506A01A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 28, 2026 - 12:54 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).