We are pleased to inform you that the incident affecting our Dedicated Servers on rack 21B12 has been resolved.
Start time : 23/11/2025 21:00 UTC End time : 23/11/2025 21:20 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 23, 2025 - 21:28 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 21B12.
Here are some supplementary details :
Start time : 23/11/2025 21:00 UTC Impacted Service(s) : All servers in the rack 21B12 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 23, 2025 - 21:14 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).