Start time : 04/11/2024 03:01 UTC End time : 04/11/2024 04:12 UTC Root cause : It was due to a malfunction on a power supply.
All the servers are now operational.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 04, 2024 - 04:15 UTC
Update
Most of servers are operational again.
Posted Nov 04, 2024 - 03:40 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 04, 2024 - 03:17 UTC
Update
An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability;
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 04/11/2024 03:01 UTC Service impact : All servers in the rack S351B03 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Nov 04, 2024 - 03:08 UTC
Investigating
We have detected an issue on our services. We will update informations when we will have more details.
Start time : 04/11/2024 03:01 UTC
Posted Nov 04, 2024 - 03:06 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SBG).