[GRA2][Dedicated Servers] - Racks G233A11/G233A10 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks G233A11 and G233A10 has been resolved.

Start time : 09/07/2026 21:38 UTC
End time : 10/07/2026 15:57 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 10, 2026 - 16:27 UTC

Update

Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 09, 2026 - 23:18 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific racks.

Here are some supplementary details :

Start time : 09/07/2026 21:38 UTC
Impacted Service(s) : Some servers in the racks G233A11/G233A10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 09, 2026 - 21:54 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).