Start time : 25/11/2024 07:19 UTC End time : 25/11/2024 09:46 UTC Root cause : Electrical malfunction We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 25, 2024 - 09:50 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Some servers are up and running. However, our teams are still working to restore the remaining affected servers.
Thank you for your understanding
Posted Nov 25, 2024 - 09:07 UTC
Identified
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 25/11/2024 07:19 UTC Service impact : A significant number of servers in these racks T04C27, T04C26 and T04C25 are no longer responding. Root cause : Electrical malfunction Ongoing actions : Our teams are working on the last server of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Nov 25, 2024 - 07:30 UTC
Investigating
We have detected an issue on our services. We will update informations when we will have more details.
Start time : 25/11/2024 07:19 UTC
Posted Nov 25, 2024 - 07:22 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).