We are pleased to inform you that the incident affecting our has been resolved.
Start time : 30/07/2025 14:25 UTC End time : 30/07/2025 16:00 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 30, 2025 - 16:11 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0325B06B.
Here are some supplementary details :
Start time : 30/07/2025 14:25 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 30, 2025 - 14:38 UTC
This incident affected: Dedicated Servers || Network (GRA).