[WAW1][Dedicated Servers] - Racks W11A17 - W11A18 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on racks W11A17 - W11A18 has now been resolved.

Here is detail for this incident :
Start time : 08/06/2025 08:21 UTC
End time : 08/06/2025 09:08 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 08, 2025 - 09:13 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 08, 2025 - 09:05 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in racks W11A17 - W11A18.

Here is detail for this incident :
Start time : 08/06/2025 08:21 UTC
Impacted Service(s) : All of servers in racks W11A17 - W11A18 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 08, 2025 - 08:29 UTC

This incident affected: Dedicated Servers || Global Infrastructure (WAW).