We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 30/12/2025 10:34 UTC End time : 30/12/2025 14:33 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 30, 2025 - 14:41 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams identified the impacted network equipment and will replace it Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 30, 2025 - 13:57 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 30/12/2025 10:34 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public network. Customers Impact : Customers are temporarily unable to access and use their servers in rack R802L08 through public network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 30, 2025 - 10:41 UTC
This incident affected: Dedicated Servers || Network (RBX).