We are pleased to inform you that the incident affecting our Dedicated Servers on rack 46G18 has been resolved.
Start time : 19/12/2025 16:10 UTC End time : 19/12/2025 16:58 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 19, 2025 - 16:59 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46G18.
Here are some supplementary details :
Start time : 19/12/2025 16:10 UTC Impacted Service(s) : All servers in the rack 46G18 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 19, 2025 - 16:24 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).