[RBX6][Dedicated Servers] - Multiples racks incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 29/09/2025 15:36 UTC
End time : 29/09/2025 17:38 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 29, 2025 - 17:44 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 29, 2025 - 16:35 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in racks :
46H14
46I12 - 46I13 - 46I18 - 46I19
46J11 - 46J20 - 46J21 - 46J22 - 46J29 - 46J30 - 46J31
46K01- 46K02 - 46K03- 46K04- 46K05

Here are some supplementary details :

Start time : 29/09/2025 15:36 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 29, 2025 - 16:24 UTC

This incident affected: Dedicated Servers || Network (RBX).