[LIM][Dedicated Servers] - LIM0311A01B incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack LIM0311A01B has now been resolved.

Here is detail for this incident :
Start time : 06/04/2025 19:36 UTC
End time : 06/04/2025 20:21 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 06, 2025 - 20:41 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack LIM0311A01B In LIM.

Here is detail for this incident :
Start time : 06/04/2025 19:36 UTC
Impacted Service(s) : Some servers in the rack LIM0311A01B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 06, 2025 - 20:10 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).