[GRA][Virtual Private Servers] - VPS incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 24/10/2026 14:54 UTC
End time : 25/09/2026 00:45 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 25, 2026 - 03:45 UTC

Update

We have new information regarding the incident that affected your service(s).

Posted Oct 25, 2026 - 03:44 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the services are now available again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 24, 2026 - 17:48 UTC

Identified

We are currently experiencing an incident affecting our Virtual Private Servers offering in the GRA region.

Please find the details of this incident below :

Start time : 24/10/2026 14:54 UTC
Impacted Service(s) : Some VPS in the GRA region are unavailable.
Customers Impact : Customers are temporarily unable to access their VPS located in the specified region.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 24, 2026 - 15:32 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).