We are pleased to inform you that the incident affecting our Dedicated Servers offering in the specified racks has been resolved.
Start time : 28/10/2025 12:44 UTC End time : 29/10/2025 00:01 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2025 - 00:09 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in racks 46I05 and 46I09 are now available. Ongoing Actions : Our technical team is working on a solution for the few remaining servers in rack 46I08.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 28, 2025 - 18:22 UTC
Update
Please find below an update on the situation: Update : We would like to inform you that a significant number of servers are now operational. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 28, 2025 - 14:07 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering in the specified racks.
Here is detail for this incident : Start time : 28/10/2025 12:44 UTC Impacted Service(s) : Some servers in the racks 46I05 / 46I08 / 46I09 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 28, 2025 - 12:59 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).