[SBG5][Dedicated Servers] - Rack SBG0504A06A incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack SBG0504A06A has now been resolved.

Here is detail for this incident :
Start time : 10/12/2025 12:39 UTC
End time : 10/12/2025 16:24 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Dec 10, 2025 - 16:26 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack SBG0504A06A.

Here are some supplementary details :

Start time : 10/12/2025 12:39 UTC
Impacted Service(s) : Public and vRack networks are temporarily facing latencies for servers in rack SBG0504A06A.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 10, 2025 - 12:42 UTC

This incident affected: Dedicated Servers || Network (SBG).