We would like to inform you that the incident in the rack R808R10 has now been resolved.
Here is detail for this incident : Start time : 19/03/2025 06:55 UTC End time : 19/03/2025 09:25 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Mar 19, 2025 - 09:36 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Start time : 19/03/2025 06:55 UTC Impacted Service(s) : Vrack (Private) Network is unreachable Customers Impact : Customers cannot access their Private Network.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Mar 19, 2025 - 08:18 UTC
Identified
We have new information regarding the incident that affected your ervice(s).
Please find below an update on the situation: Update : The issue has been identified and a fix is being implemented. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2025 - 07:34 UTC
Update
We are currently experiencing an incident affecting our Dedicated Servers offer in rack R808R10.
Here is detail for this incident :
Start time : 19/03/2025 06:55 UTC Impacted Service(s) : Vrack (Private) Network is unreachable Customers Impact : Customers cannot access their Private Network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2025 - 07:22 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in rack R808R10
Start time : 19/03/2025 06:55 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing,
We will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2025 - 07:15 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).