[GRA6][Virtual Private Servers] - Instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers in GRA6 region has been resolved.

Start time : 11/11/2025 09:32 UTC
End time : 11/11/2025 15:05 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 11, 2025 - 15:06 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most instances are now operational.
Ongoing Actions : Our team is mobilised and working to fix the remaining ones.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 11, 2025 - 12:06 UTC

Identified

We have determined the origin of the incident affecting our Virtual Private Servers offering on the region GRA6.

Here is detail for this incident :
Start time : 11/11/2025 09:32 UTC
Impacted Service(s) : Some instances are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their instances located in the specified region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 11, 2025 - 09:56 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).