[GRA3][Dedicated Servers] - Rack GRA0327A04A Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/07/2026 10:53 UTC
End time : 24/07/2026 11:58 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 24, 2026 - 12:10 UTC

Identified

We have determined the origin of the issue affecting our Dedicated Servers offer in Rack GRA0327A04A.

Here are some supplementary details :

Start time : 24/07/2026 10:53 UTC
Impacted Service(s) : All servers in the Rack GRA0327A04A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 24, 2026 - 11:47 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0327A04A.

Here are some supplementary details :

Start time : 24/07/2026 10:53 UTC
Impacted Service(s) : All servers in the Rack GRA0327A04A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 24, 2026 - 11:01 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).