[BHS5][Dedicated Servers] - Rack T05C37 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack T05C37 has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 12:49 UTC
End time : 03/07/2025 14:28 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 03, 2025 - 14:37 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 03/07/2025 12:49 UTC
Impacted Service(s) : vRack is temporarily unavailable for servers in rack T05C37.
Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 03, 2025 - 13:32 UTC

This incident affected: Dedicated Servers || Network (BHS).