We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 21/04/2026 10:43 UTC End time : 21/04/2026 14:38 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 21, 2026 - 17:55 UTC
Identified
We have determined the origin of the issue affecting our Dedicated Servers offer in rack GRA0406B04B.
Here are some supplementary details :
Start time : 21/04/2026 10:43 UTC Impacted Service(s) : All servers in the rack GRA0406B04B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 21, 2026 - 11:11 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0406B04B.
Here are some supplementary details :
Start time : 21/04/2026 10:43 UTC Impacted Service(s) : All servers in the rack GRA0406B04B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 21, 2026 - 10:58 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).