[GRA][Dedicated Servers] - Multiple Racks

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers in GRA, have been resolved
Start Time : 04/06/2025 09:44 UTC
End Time : 04/06/2025 10:10 UTC
Root cause : Network equipment malfunction

We thank you for your understanding and patience throughout this incident

Posted Jun 04, 2025 - 12:11 UTC

Identified

An incident is in progress on our Dedicated Servers in GRA, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 04/06/2025 09:44 UTC
Service impact : A significant number of servers in the the following rack are no longer responding :
G117A03 - G117A04 - G117A07 - G117A14 - G117A15 - G117A17
G117B08 - G117B09 - G117B10 - G117B11 - G117B12 - G117B13 - G117B14 - G117B15 - G117B16 - G117B17 - G117B18 - G117B19 - G117B20 - G117B21
Root cause : Network equipment malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted Jun 04, 2025 - 10:05 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).