[GRA1][Dedicated Servers] - Rack G114A23 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 15/01/2026 22:25 UTC
End time : 15/01/2026 22:58 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 15, 2026 - 22:59 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G114A23.

Here are some supplementary details :

Start time : 15/01/2026 22:25 UTC
Impacted Service(s) : Some servers in the rack G114A23 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 15, 2026 - 22:47 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).