We would like to inform you that the incident on Dedicated Servers offering has now been resolved.
Here is detail for this incident : Start time : 25/06/2025 22:55 UTC End time : 26/06/2025 19:15 UTC Root Cause : This incident is caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 26, 2025 - 19:24 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Jun 26, 2025 - 13:03 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : More serves are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 26, 2025 - 06:49 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some servers in rack 46H27 are temporarily unavailable. The majority of the servers in racks 46H26, 46H27, 46H29, 46H30 and 46H31 are now operational. However, servers located in rack 46H28 are still unavailable. Ongoing Actions : Our teams are currently working on the impacted servers.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 26, 2025 - 04:01 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Servers in the following racks are temporarily unavailable: 46H26, 46H28, 46H29, 46H30, 46H31. Please note that servers in rack 46H27 are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 26, 2025 - 00:08 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We would like to inform you that a significant number of servers are now operational. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 25, 2025 - 23:46 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.
Here is detail for this incident : Start time : 25/06/2025 22:55 UTC Impacted Service(s) : All servers in the racks 46H26, 46H27 and 46H28 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 25, 2025 - 23:20 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).