[GRA4][Dedicated Servers] - Rack GRA0404D03C

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers in GRA4, have been resolved
Start Time : 07/02/2025 11:02 UTC
End Time : 07/02/2025 19:00 UTC
Root cause : Network equipment malfunction

We thank you for your understanding and patience throughout this incident

Posted Feb 07, 2025 - 19:11 UTC

Identified

The issue has been identified and a fix is being implemented.

Here is detail for this incident :
Start time : 07/2/2025 11:02 UTC
Customers Impact : Public and private network are temporarily unavailable

Posted Feb 07, 2025 - 12:19 UTC

Update

We are continuing to investigate this issue.

Posted Feb 07, 2025 - 11:46 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack GRA0404D03C

Here is detail for this incident :
Start time : 07/2/2025 11:02 UTC
Customers Impact : Public and private network are temporarily unavailable
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 07, 2025 - 11:43 UTC

This incident affected: Dedicated Servers || Network (GRA).