[RBX3][Dedicated Servers] - Multiple racks incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 22/06/2026 23:12 UTC
End time : 23/06/2026 09:03 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 09:14 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in rack 46N01 are no longer impacted by this incident.
Ongoing Actions : The incident has been identified and our teams are currently working on impacted servers in rack 46N08.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understandin

Posted Jun 23, 2026 - 02:56 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in rack 46N07 are no longer impacted by this incident.
Ongoing Actions : The incident has been identified and our teams are currently working on impacted servers in racks 46N01 and 46N08.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 02:03 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in rack 46N05 are no longer impacted by this incident.
Ongoing Actions : The incident has been identified and our teams are currently working on impacted servers in the other racks.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 01:49 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks racks 46N01, 46N05, 46N07 and 46N08.

Here are some supplementary details :

Start time : 22/06/2026 23:12 UTC
Impacted Service(s) : All servers in the rack 46N01, 46N05, 46N07 and 46N08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Jun 23, 2026 - 00:17 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks 46N01, 46N05, 46N07 and 46N08.

Here are some supplementary details :

Start time : 22/06/2026 23:12 UTC
Impacted Service(s) : All servers in the rack 46N01, 46N05, 46N07 and 46N08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 22, 2026 - 23:43 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).