[UK2][Virtual Private Servers] - Some instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers offering in UK2 region has been resolved.

Start time : 27/07/2026 06:19 UTC
End time : 27/07/2026 07:40 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 27, 2026 - 08:39 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific UK2 region.

Here are some supplementary details :

Start time : 27/07/2026 06:19 UTC
Impacted Service(s) : Some Virtual Private Servers instances in the UK2 region are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 27, 2026 - 06:43 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (UK2).