We are pleased to inform you that the incident affecting our Virtual Private Servers offer in GRA/SBG/WAW/LIM regions has been resolved.
Start time : 09/12/2025 19:00 UTC End time : 10/12/2025 12:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 10, 2025 - 13:29 UTC
Update
We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary latency issue in the GRA/SBG/WAW/LIM region.
Here are some supplementary details :
Start time : 09/12/2025 19:00 UTC Impacted Service(s) : Latency during VPS instance delivery. Customers Impact : Customers may experience latency during the delivery of VPS instances. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 09, 2025 - 21:36 UTC
Update
We are continuing to investigate this issue.
Posted Dec 09, 2025 - 21:35 UTC
Update
We are continuing to investigate this issue.
Posted Dec 09, 2025 - 21:33 UTC
Investigating
We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary latency issue in the global region.
Here are some supplementary details :
Start time : 09/12/2025 19:00 UTC Impacted Service(s) : Latency during VPS instance delivery. Customers Impact : Customers may experience latency during the delivery of VPS instances. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.