We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 02/05/2026 12:18 UTC End time : 03/05/2026 19:58 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 03, 2026 - 20:13 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most Virtual Private Servers instances are now operational again. Ongoing Actions : Our team is working to fix the last remaining Virtual Private Servers instances.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 03, 2026 - 03:09 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific LIM region.
Here are some supplementary details :
Start time : 02/05/2026 12:18 UTC Impacted Service(s) : Some VPS instances in the LIM region are unreachable. Customers Impact : Some customers are temporarily unable to access and use their VPS instances in the LIM region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted May 02, 2026 - 16:17 UTC
This incident affected: Virtual Private Servers || Global Infrastructure (LIM).