[SBG6/SBG8][Virtual Private Servers] - VPS incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers offer on the specific SBG6/SBG8 regions has been resolved.

Start time : 03/02/2026 10:00 UTC
End time : 03/02/2026 18:09 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 03, 2026 - 18:28 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Posted Feb 03, 2026 - 18:06 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific SBG6/SBG8 regions.

Here are some supplementary details :

Start time : 03/02/2026 10:05 UTC
Impacted Service(s) : Some Virtual Private Servers are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their VPS in the specified SBG6/SBG8 regions
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 03, 2026 - 10:25 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (SBG).