We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 04/11/2025 11:34 UTC End time : 04/11/2025 17:27 UTC Root Cause : This incident is caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 04, 2025 - 17:28 UTC
Identified
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G121A07.
Here are some supplementary details :
Start time : 04/11/2025 11:34 UTC Impacted Service(s) : Most of the servers are now available. Customers Impact : Customers are temporarily unable to access their servers on the specified racks. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore the remaining servers as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Nov 04, 2025 - 15:03 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G121A07.
Here are some supplementary details :
Start time : 04/11/2025 11:34 UTC Impacted Service(s) : All servers in the rack G121A07 are temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 04, 2025 - 11:40 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).