[RBX4][Dedicated Servers] - Rack 53D25 / 54D24 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our offering has been resolved.

Start time : 23/10/2026 11:50 UTC
End time : 23/10/2026 19:53 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 19:55 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack 53D25 are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 14:03 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in the rack 53D25 are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 13:04 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack 54D24. The root cause has been identified.

Please find the details of this incident below :

Start time : 23/10/2026 11:50 UTC
Impacted Service(s) : All servers in the rack 54D24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 12:34 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 54D24.

Please find the details of this incident below :

Start time : 23/10/2026 11:50 UTC
Impacted Service(s) : All servers in the rack 54D24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 12:02 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).