We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 06/05/2026 21:25 UTC End time : 07/05/2026 02:00 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 02:01 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most of the servers are back online. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 01:03 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The vRack network is available again Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 06, 2026 - 23:16 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 06/05/2026 21:56 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Some servers in the rack R805R05 are temporarily unavailable too. Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack. Some customers are temporarily unable to access their servers located on the specified rack too. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 06, 2026 - 21:58 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R05.
Here are some supplementary details :
Start time : 06/05/2026 21:25 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 06, 2026 - 21:30 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).