[RBX4][Dedicated Servers] - Rack 54A01 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack 54A01 has now been resolved.

Here is detail for this incident :
Start time : 29/01/2026 20:28 UTC
End time : 29/01/2026 20:53 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 29, 2026 - 21:03 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 29/01/2026 20:28 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in the rack 54A01.
Customers Impact : Customers are temporarily unable to access and use their servers through Public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 29, 2026 - 20:38 UTC

This incident affected: Dedicated Servers || Network (RBX).