[RBX8][Dedicated Servers] - Rack R821R13 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack R821R13 has now been resolved.

Impacted Service(s) : No impact, the vRack network remained fully operational on rack R821R13.

We thank you for your understanding and patience throughout this incident.

Posted Apr 09, 2026 - 13:34 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in R821R13.

Here are some supplementary details :

Start time : 09/04/2026 13:02 UTC
Impacted Service(s) : The vRack network in R821R13 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 09, 2026 - 13:19 UTC

This incident affected: Dedicated Servers || Network (RBX).