We would like to inform you that the incident in the rack R820R01 has now been resolved.
Here is detail for this incident : Start time : 28/10/2025 06:56 UTC End time : 28/10/2025 11:25 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Oct 28, 2025 - 11:35 UTC
Update
Please find below an update on the situation: Update : We would like to inform you that a significant number of servers are now operational. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 28, 2025 - 07:55 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering in the rack R820R01.
Here is detail for this incident : Start time : 28/10/2025 06:56 UTC Impacted Service(s) : All servers in the rack R820R01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 28, 2025 - 07:25 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).